Order 7745089


Customer Service

Liberty's Edge

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Seems I am being affected by what appears to be a common issue - my Order 7745089 was initially attempted to be charged on Monday to an outdated card, which naturally failed. I have tried to update the card to a current one, but the order remains in Pending status, and references the outdated card, although the new one is now showing as my preferred card (actually showing up 3 times as available payment methods).

I assume this just needs some manual intervention to re-attempt the charge on the correct card, but I am concerned about missing any deadlines for GenCon pickup for the materials.

FYI, the *XXXX payment method is the obsolete one, the new number shows multiple times in my payment methods list.

Customer Service Representative

Hello Halfling13,

It looks like Virginia got to your order just before I did and the GenCon pickup is finalized and charged. Your order will meet you at GenCon. If you have any questions or concerns, please let us know. Thank you!

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