Halfling13 |
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Seems I am being affected by what appears to be a common issue - my Order 7745089 was initially attempted to be charged on Monday to an outdated card, which naturally failed. I have tried to update the card to a current one, but the order remains in Pending status, and references the outdated card, although the new one is now showing as my preferred card (actually showing up 3 times as available payment methods).
I assume this just needs some manual intervention to re-attempt the charge on the correct card, but I am concerned about missing any deadlines for GenCon pickup for the materials.
FYI, the *XXXX payment method is the obsolete one, the new number shows multiple times in my payment methods list.
Sam Phelan Customer Service Representative |