Order #7968783 - Pathfinder Advantage not applied?


Customer Service


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber

Hi,

I received the shipping notice for this order, and it seems that while the Adventure Path items did receive a discount, all the other items did not. I know that the Pathfinder Advantage was changing with all of the subscription changes that were happening, but I thought that I would be grandfathered into the new version. Is that not the case? Has the Pathfinder Advantage changed so that it no longer applies to all of the items in my subscriptions?

Thanks for your help.

Paizo Employee Customer Service Representative

Hello MacBort,

You are correct that Paizo Advantage should have applied to this order. I have applied it retroactively. Would you prefer the approximately $19 amount refunded to your payment method or to store credit on the account?


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber

Thanks for your help, Sam.

A store credit would be perfectly acceptable, but it really doesn't matter to me. Whichever would be easier for you.

Paizo Employee Customer Service Representative

Hello MacBort,

Store credit is perfectly easy. I have refunded the overcharge to your store credit. If you have any questions or concerns, please let us know. Thank you!

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