GenCon Pickup possibly scrambled after I added subscriptions


Customer Service


Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Hello. I had selected GenCon pickup for the subscriptions I had. I then added The Pathfinder Maps and Pathfinder Accessories subscriptions to my account. Now those subscriptions show as available for GenCon pickup, but all my earlier ones show as in my sidecart. I do have 2 lines of "GenCon Indy Pickup" at the top of My Subscriptions page, so I'm hoping that's just a graphical thing and I'll be able to pick up all my stuff at GenCon. But I just wanted to make sure everything was in order.


Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Eh, nevermind. I got the order confirmation for GenCon pickup for my first set of subscriptions, and I'm sure the Maps and Accessories will be just fine.

Paizo Employee Customer Service Representative

Hello First,

I took a look at your order and all of your sub stuff looked like it was on GenCon pickup. I did see 2 items that can't be picked up and moved those to your sidecart. But otherwise your order looks good.


Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Diego Valdez wrote:

Hello First,

I took a look at your order and all of your sub stuff looked like it was on GenCon pickup. I did see 2 items that can't be picked up and moved those to your sidecart. But otherwise your order looks good.

Diego,

It looks like that order (4393682) was my GenCon order from last year. The Sidecart items from that order (Magus class deck & sleve covers)were things I bought at the Paizo Booth alongside my subscriptions, so I don't need those in my sidecart).
My current GenCon pickup order is 7940765, and it's got everything except for the maps and accessories. The email also didn't have the barcode for the order, but I don't happen to know if that's important or not.
Looking at my credit card, I seem to have two pending charges from Paizo; the first one is the correct amount for the first half of my GenCon pickup (order 7940765), and the second one looks to be in the right ballpark for the Maps and Accessories sub items to be picked up at GenCon (which shows up on My Subscriptions page, but didn't seem to generate an email for me).

Paizo Employee Customer Service Representative

Hello First World Bard,

I see your Maps and Accessories subscriptions. The reason why these are not in the same order as the items finalized for GenCon pickup is because the cutoff for selecting GenCon pickup for subscription items was July 3rd. It appears these subscriptions were started on July 10th, which is why they did not join the other items for GenCon pickup.

At this point we will not be able to add additional items to gencon Pickup, so we can set up the Accessories and Maps to ship to you instead. I have sent you a confirmation email for the details of this order with the cheapest shipping method selected.


Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Ahh. That's a bummer, but quite understandable. I do have three follow-up questions, however.
1)It looks like I am still being charged Indiana tax on those items. If they are being shipped to me, can that be removed?
2) Would it be possible to just put these products in my sidecart and get them with my Late August subscriptions shipment (the Lost Omens Guide)? If I can't pick them up at GenCon, I'm not in a huge rush to get them.
3) Can the Magus deck and Sleeve covers be removed from my sidecart? I had purchased them at GenCon two years ago while picking up my subscriptions at that point, so I don't need another one.


Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Okay, got the shipping notification for these. So too late to sidecart them and save on shipping (which was the reason for GenCon pickup in the first place, but whatevs). But issues 1) and 3) are still relevant.
Edit: Hopefully these come before I leave for (or after I get back from) GenCon next Tuesday, I don't like packages sitting outside my house while I'm not around.

Paizo Employee Customer Service Representative

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Hello First World Bard,

Hilariously (or maybe sadly, but it's a good thing this time so we're going to roll with it) the system glitched and decided we didn't need to charge shipping. It appears to have treated it as though it were GenCon pickup, with no shipping fees but with sales tax, yet shipped it. I have granted store credit for the sales tax and I'm sorry for the chaos.

The magus deck and sleeve covers have been removed from your sidecart.

If you have any questions or concerns, please let us know. Thank you!

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