Order 5140604


Customer Service


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi there, I posted this in a return email to the order confirmation, but I'm not sure anyone sees that. I also just typed this all out and the message boards apparently ate it. Please forgive any duplication.

On Friday I signed up for the Pathfinder Rulebook subscription. I'm not sure if it's because I was using an iPhone, but I needed to renter it 7 times before it stuck that I wanted to start with the 2e Core Rulebook, and not Planar Adventures. Despite that, the confirmation email (and everything else) is saying it's going to start with Planar Adventures.

This is, obviously, very frustrating. I was going to sign up for the Lost Omens sub as well, but it was doing the same thing, and I just gave up.

Can you please have my subscription start with the 2e Core Rulebook, and not Planar Adventures?

Thanks,
-Frank-

p.s . one of the main reason's I'm jumping aboard this subscription train is to get in on this Tier I Advantage subscription. When does that kick in, exactly?

Liberty's Edge

Pathfinder Rulebook Subscriber

From what I've seen, this is an ongoing problem with the web store. I've had an identical issue before. :(

Paizo Employee Customer Service Representative

Hello Qualidar,

I have cancelled Planar Adventures and generated the PF2 items. You will be receiving an email confirmation. The benefits of the Advantage kick in when the first item of each qualifying subscription has shipped. So as soon as this order leaves the warehouse you will be all set.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Diego Valdez wrote:

Hello Qualidar,

I have cancelled Planar Adventures and generated the PF2 items. You will be receiving an email confirmation. The benefits of the Advantage kick in when the first item of each qualifying subscription has shipped. So as soon as this order leaves the warehouse you will be all set.

Thank you Diego.

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