Order 7968564 - No Paizo Advantage on anything but Adventure Paths


Customer Service


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Order 7968564

*This is a double post, as I also posted it in the July thread a few minutes ago. Letting you know so you don't spend time posting a reply in both sections*

I, too, seem to be missing the Paizo Advantage on the following items:

PF2 Core Rulebook
PF2 Bestiary
Pathfinder Campaign Setting: Druma, Profit and Prophecy

I was under the impression that because I was grandfathered in, I'd continue receiving the Paizo Advantage on both the Adventure Paths, and the other eligible items. Was this a correct assumption? If so, is there an error here or were the above three books removed from eligibility?

If indeed it is simply an error, I just want to point out my method of payment... I think you'll have to cancel out the order, so it puts back the $165.86 of Paizo credit I had. Then when you create a new order, applying the discount to all five books, it will be able to successfully process. (The order total I calculated before order generation was something like $160.++ after the advantage and with shipping applied).

But again, if for some reason I don't receive the Paizo advantage on anything but the Adventure Paths, please let me know. I know there was a four-subscription limit to trigger the advantage, and I think I only hit three. But I was under the impression that I was grandfathered in regardless because I was subscribed to the Adventure Path pre-PF2 material. If I wasn't, I'm going to have to add about $5.00 to the $165.86 in store credit I had to cover this order before it spawns again.

Thank you so much for your attention!

Paizo Employee Customer Service Representative

Hi Pigraven!

Sorry for the discount not applying, because you're definitely eligible. I have applied the discount to your order, and adjusted your store credit accordingly. Please take a look at your order, and if anything doesn't look right, let us know.

- Virginia


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Virginia J. wrote:

Hi Pigraven!

Sorry for the discount not applying, because you're definitely eligible. I have applied the discount to your order, and adjusted your store credit accordingly. Please take a look at your order, and if anything doesn't look right, let us know.

- Virginia

I just took a look and it all looks great now. Thanks so much! Y'all do great work there at customer service!

Good luck with the rest of this month. I imagine it feels like an air elemental dropped a whirlwind on you folks!


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Hello again.

On July 12th I received an email informing me that there was an issue with my order, Order 7968564. Apparently it found no payment method on file, though I had my card listed as the method. Also, there was enough Store Credit to cover the entire order.

I've since re-submitted, and it's set to pending again. However, it's with the same card, so there is a chance it comes up in error again. I'm letting you know because one of you might have to manually bump it through.

Thanks in advance!
Sincerely,
Pigraven!

Paizo Employee Customer Service Representative

Hello Pigraven,

Your order has shipped out and it looks like it used the store credit as intended and everything went smoothly.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Thanks so much!

Silver Crusade

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Can I post here too, because my order apparently isn’t discounting the core book or bestiary.

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hey Joseph!

Thanks for catching that! I have added the discount to your order as well.

- Virginia


Pathfinder Adventure Path Subscriber

If I am not mistaken, I am also in the situation of the Advantage discount glitching for the CRB and Bestiary,
Order 7958329

Paizo Employee Customer Service Representative

Hello Vallarthis,

On your order it appeared to have been applied to the Core Rulebook alright, but not the Bestiary. I have applied the Paizo Advantage discount retroactively and refunded the overcharge to your store credit. You can use this store credit on your future subscriptions by toggling this option under "My subscriptoins" in your account settings.

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