opiumseed |
My name is Romulo Marques
My email at paio is XXXXX
I placed an order for The Whispering Vault Gamemaster. After verification code, nothing happens but:
I got 2 SMS from my credit card approving $2 TWICE and just after that I got several SMS about a $58,33 order that was denied.
Also the PDF content isn’t in my download area.
What is going on?
Thank you :)
Sam Phelan Customer Service Representative |
Hello opiumseed,
The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.
Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.
Also, there's no need to post your email publicly on the forums and I removed this from your post. We can help you just with your username on your account. Guard your personal information!