Order 7859716


Customer Service


I was wondering, if you would be so kind as to tell me, how long my backorder is, or if I'm ever going to receive the sets of dice I ordered from your site? I ordered them back on May 6th, 2019, both on the same day. I ordered a set of of 7 dice: Gemini 2 Purple Steel/White, and a set of 7 dice: translucent Teal/White. Only the purple white has under it "available now," however the teal white does not.

If you cannot tell me how long the backorder is, that is fine. However I would enjoy having my dice sent to me at the earliest convenience. Waiting over two months has been rather irritating, and sorry to say that. If you could, however, send me the set that isn't on backorder. I would be very grateful either way.

Customer Service Representative

Hello Hugh,

The order shipped out on June 27. More often than not dice are something we have to get from a distributor or manufacturer when an order is placed for them. Depending on where they are coming from that can take as long as 25 business days. You can tell if an item is in our warehouse or if we need to get it from a supplier by looking at the availability section of its product page. It should tell you "ships from our warehouse in x to y business days." If x is anything other than 1, it is something we need to get from a supplier.

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