Order 7761228


Customer Service


Hey guys, I was messing around with my orders trying to figure out how to opt into Gencon Pickup for my 2e pre-orders and AP pickup's since it appeared to be available at this time. As I was looking around at the options I found out how to turn on gencon pickup for my subscriptions, but I didn't see how to enable it for my pre-order.

I opened up my sidecart and looked to see if there was some way to adjust the pick up location there, but as I looked through my order(the number listed above) I believe I've done something to have that moved out of my sidecart and back to my normal cart.

I just want to double check to make sure I haven't incidentally done something to cancel my pre-order while trying to enable gencon pickup.

If you guys don't mind double checking to make sure I have set myself to pick up my things at gencon and not accidentally canceled my preorder it would be much appreciated!

Thanks as always!

Customer Service Representative

Hello Asurasan,

Unfortunately we will not be offering GenCon pickup for preordered items, but you can pickup your subscription items at GenCon.

It does look like your preorder items got lost in a unsubmitted state. I have submitted the order and you should soon receive a confirmation email providing you the new details. I moved the Lost Omens World Guide into your sidecart. This item has been pushed back to late August releases, and will ship with your Starfinder Adventure Path items not instead.

I have left the rest of the preorder items outside of your sidecart. They will have to ship on their own separately from your subscriptions anyway if you plan to pick up your AP at GenCon. If you have instead decided to not pick up your subscription items at GenCon (as would be understandable since you can't get the bulk of your preorder items) please let me know and I can move these items into the sidecart to all ship together.

If you have any other questions or concerns, please let us know. Thank you!


Hey Sam,

I appreciate it. Can I go ahead and subscribe to the Core line and pick up my things at gencon?


Looks like I sorta answered my own question here by signing up for the RPG line. In this case it looks like I'll be able to pick up a normal book + bestiary at gencon and have my limited editions from my preorders sent separately?

I planned to gift a second book to some folks in my play group, so I think this will work out for me. I'll be able to have books in hand at gencon for PFS games I was planning to play in and I'll end up with a 2nd set of core books I can gift to a friend later after my normal Limited Edition versions arrive. Let me know if that sounds incorrect? I don't mind spending a little extra in this case.

Thanks!

Customer Service Representative

Hello Asuran,

You are correct. The subscription generated books can be picked up at GenCon (make sure you go to your My Subscriptions page an opt in if you haven't already), but any other books you have on pre-order will not, so they will ship to your address.


Ugh, I went to check my order status again on my items in my sidecart and I think they have once again messed up(no longer showing in my order history, but the items are still showing as ordered).

Sorry to bring this back up again. I'm literally just viewing my side cart and it seems to vanish and go back into my shopping cart as soon as I verify the 'ship as soon as possible' selection.


Just bumping this to make sure it was seen.

Thanks!

Community / Forums / Archive / Paizo / Customer Service / Order 7761228 All Messageboards
Recent threads in Customer Service