Hello there. Normally I would wait and let the World Book problem be sorted out by you all, but I noticed other problems with my account. So, I thought I would bring them up.
The Druma book is still listed on my order. I do not want that book. I want to start the sub with the new 2e book.
On display the website appears to show my current credit card as one of my older cards. Not the one I currently use. I would like to change that.
And I would also like all of my store credit to be applied to the big July/August shipment.
|Sam Phelan Customer Service Representative|
Since this has been coming up a lot, I wanted to clear up some misunderstandings of bumping a thread in the CS forum. Bumping moves the thread to be "newer" sections and would delay our response time to it if we don't notice that the original time stamp is in the range that we are currently answering (which it is very easy to do). That said, it is much easier for us to miss posts when we are experiencing a backlog, and I probably missed it and I apologize! I just wanted to pass along this tidbit about bumping, as it is a common forum habit, but actually contradicts the way we try to prioritize threads in the CS forum. It's understandably happening more now that I am needed to split my time between this forum and our inbox, and we are keeping those response times comparable.
I have canceled the Druma book from your sidecart. The subscription will generate the Lost Omens World Guide book as the first line item.
The card that is applied as default for your subscriptions appears to be the most recent one added ot the account. If the default payment method does not reflect the card you would like to use, we may need to use email to discuss payment information.
I have turned on the "Use store credit for subscriptions" option. You can toggle this option in the "My subscriptions" portion of your account. It will use as much store credit as is available on your subscription shipments.
Sorry Sam. I did not know that about the thread bumping. I will keep that in mind. I'm only anxious about this as this is the big order. 2nd edition and all.
I deleted once source of payment. I see only 2 options available. The one that is set as the main is not the one I want to use. I want to use the other one. And once the switch is made I want the one deleted. Use the D, delete the V.
I don't believe I've ever had this large of an order with Paizo before.