June 2019 New Releases & Subscription Shipping Thread


Customer Service

Paizo Employee

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in June
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #143: Borne by the Sun’s Grace (Tyrant's Grasp 5 of 6)
•Pathfinder Campaign Setting: Druma: Profit and Prophecy Pushed back to July
•Pathfinder Player Companion: —
•Pathfinder Maps: Forest Highlands Expansion
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: Pathfinder Pawns: Enemy Encounters Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #17: Solar Strike (Dawn of Flame 5 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Rules Reference Cards Deck
•Starfinder Maps: Starfinder Flip-Mat: —

•Non-subscription Paizo Products•
• Pathfinder Flip-Mat Classics: Dragon's Lair

•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, June 6th
•Begin Shipping Estimate: Monday, June 10th
•End Shipping Estimate: Friday, June 21st
•Street Date for Paizo Products: Wednesday, June 26th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Paizo Employee

Update: Due to some delays, the Druma Campaign Setting book will be releasing with July's subscriptions instead of this month. We apologize for any confusion or inconvenience this may have caused!


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

You mean the "early August" subscriptions for the Gen Con releases, right?

Paizo Employee

David knott 242 wrote:

You mean the "early August" subscriptions for the Gen Con releases, right?

Yes, sorry for the confusion! It will be included in the next round of subscriptions, which should be the 'early August'/GenCon subscriptions.


Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

So, for people like me who were waiting to start a campaign setting subscription for the Lost Omens book in order to also get the PDF are now going to have to buy this Druma book if we get the sub? That seems harsh. Especially since they are different editions.

Paizo Employee

Mogloth wrote:
So, for people like me who were waiting to start a campaign setting subscription for the Lost Omens book in order to also get the PDF are now going to have to buy this Druma book if we get the sub? That seems harsh. Especially since they are different editions.

Hi Mogloth,

That is a display error that's occurring because we had to shuffle things around to move the Druma book to next month. The folks who can remedy this are out for the evening, but we've notified them to get that taken care of, so you should be able to start your subscription with either option as soon as that's fixed. If it's still giving you trouble, Customer Service will always be happy to help get it sorted out with you.

Hope that clears things up! Just let us know if you have more questions.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Mogloth wrote:
So, for people like me who were waiting to start a campaign setting subscription for the Lost Omens book in order to also get the PDF are now going to have to buy this Druma book if we get the sub? That seems harsh. Especially since they are different editions.

For future reference, it's worth knowing that paizo generally make provisions for this stuff - even when there's no edition change.

In a month with two or more releases in one subscription there are CS mystical powers that help navigate through the process of subbing to only one of them.

(So the same will be true for people who want only one of APs 144 and 145. I suspect the new PF Accessories subscription is going to cause a lot of grief in this regard too. Fingers crossed sorting this out becomes customer-facing at some point down the track).


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Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

That came off more angry than I intended. I know Paizo CS people are great. But, glad to know it is a display error.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

We all say things that sound nicer in our heads then when they come out of our mouth. :-)

If you don't want Lost Omens just ask them to stop your sub after Druma, occasionally the system is janky so you might not take right away so be sure to keep an eye on your order confirmation email so you don't accidentally get sent the extra book.

Have a great weekend!

Paizo Employee

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Update: The order generation report has completed, so everyone with active subscriptions should have received a confirmation email for their order. If you have not received an email or if something looks incorrect, please notify Customer Service as soon as possible so we can make sure to assist you before we begin shipping next week.


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Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Hey guys, any news on whether the orders have started shipping yet?


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game, Starfinder Society Subscriber
Paizo Customer Service wrote:
Mogloth wrote:
So, for people like me who were waiting to start a campaign setting subscription for the Lost Omens book in order to also get the PDF are now going to have to buy this Druma book if we get the sub? That seems harsh. Especially since they are different editions.

Hi Mogloth,

That is a display error that's occurring because we had to shuffle things around to move the Druma book to next month. The folks who can remedy this are out for the evening, but we've notified them to get that taken care of, so you should be able to start your subscription with either option as soon as that's fixed. If it's still giving you trouble, Customer Service will always be happy to help get it sorted out with you.

Hope that clears things up! Just let us know if you have more questions.

Just chiming in to note that this problem is still showing up. (The menu doesn't allow me to start a subscription for just the Lost Omens book.)

I hope it gets resolved soon; I'd love to get my subscriptions started!


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Luke Spencer wrote:
Hey guys, any news on whether the orders have started shipping yet?

Bit late, but I got my shipping notice, so yes. :)

Paizo Employee

1 person marked this as a favorite.
Luke Spencer wrote:
Hey guys, any news on whether the orders have started shipping yet?

Sorry to leave you in the dark, we have indeed started shipping!

Paizo Employee

1 person marked this as a favorite.
Porridge wrote:
Paizo Customer Service wrote:
Mogloth wrote:
So, for people like me who were waiting to start a campaign setting subscription for the Lost Omens book in order to also get the PDF are now going to have to buy this Druma book if we get the sub? That seems harsh. Especially since they are different editions.

Hi Mogloth,

That is a display error that's occurring because we had to shuffle things around to move the Druma book to next month. The folks who can remedy this are out for the evening, but we've notified them to get that taken care of, so you should be able to start your subscription with either option as soon as that's fixed. If it's still giving you trouble, Customer Service will always be happy to help get it sorted out with you.

Hope that clears things up! Just let us know if you have more questions.

Just chiming in to note that this problem is still showing up. (The menu doesn't allow me to start a subscription for just the Lost Omens book.)

I hope it gets resolved soon; I'd love to get my subscriptions started!

Hi Porridge,

We're sorry for the inconvenience! The tech team is working on getting this fixed, but we can assist you if you'd like to place your order in the meantime. We aren't able to start subscriptions for folks, so you would have to submit the order on your end of the system. Then, if the incorrect products are generated, you would just notify Customer Service either via this forum, by email, or by phone. Once we receive your request, we'd just remove the incorrect items and replace them with the ones you'd prefer to start with.

If you'd prefer to wait until the the issue is resolved, we should be updating folks as soon as we have a resolution. Please don't hesitate to ask if there are any further questions or concerns that we may assist with in the meantime. Thanks, and have a great day!


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Something seems to have gone wrong with the Ruins of Lastwall minis pages -- they all seem to be generating errors when I try to go to any of them.

Edit: It is worse than I thought. None of the Pathfinder Battles minis seem to be accessible.

Edit 2: Make that nothing by Wizkids.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Sent an email, but realized I hadn't received Tyrants Grasp 5/6 and checked my order page and don't see an order generated.

Sent an email yesterday, sure it will get solved but wanted to make sure it was noted.

Thanks


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
David knott 242 wrote:

Something seems to have gone wrong with the Ruins of Lastwall minis pages -- they all seem to be generating errors when I try to go to any of them.

Edit: It is worse than I thought. None of the Pathfinder Battles minis seem to be accessible.

Edit 2: Make that nothing by Wizkids.

It seems that the problem I cited here was cleared up some time ago.


1 person marked this as a favorite.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Paizo Customer Service wrote:
We're sorry for the inconvenience! The tech team is working on getting this fixed, but we can assist you if you'd like to place your order in the meantime. We aren't able to start subscriptions for folks, so you would have to submit the order on your end of the system. Then, if the incorrect products are generated, you would just notify Customer Service either via this forum, by email, or by phone. Once we receive your request, we'd just remove the incorrect items and replace them with the ones you'd prefer to start with.

So, I emailed customer service last Wednesday and then again today asking for precisely this change to my recent Adventure Path and Campaign Setting subscriptions, but haven't gotten any response at all. Is there somewhere other than customer.service@paizo.com I should be reaching out to about this problem?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

That's the right email address but they are probably a little snowed under at the moment (given Convention season and Katina moving on to a new role).

I find that the quickest way to get stuff sorted is a phonecall between 10am and 5pm Seattle time, second quickest is to post a standalone thread in the customer service forum and the slowest of all is email.

They do get to emails, but it can take a long time and July-September is typically the busiest time of the year for them.

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