Gift Certificate from Paizo Con NOT working


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Pathfinder Starfinder Roleplaying Game Subscriber

Exactly what it says on the tin, I waited a few days to try and enter it after PaizoCon, and it is showing as 'Code not recognized'.

I have tried entering this code three times now, but it is far too late/early to call Customer Service.

Silver Crusade RPG Superstar 2014 Top 16

Hi Wei Ji,
If you're trying to add it as a Gift Certificate for store credit added to your account, that's the problem. Recently, they've switched to codes that can only be used as part of an order you're currently making. In other words, if you try to add some stuff to your cart and hit Checkout, there should be a place to put that code in to reduce your overall cost, but these certificates no longer can just be added to your account for credit toward future purchases.
Tyler

Dark Archive

Pathfinder Card Game, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
cartmanbeck wrote:

Hi Wei Ji,

If you're trying to add it as a Gift Certificate for store credit added to your account, that's the problem. Recently, they've switched to codes that can only be used as part of an order you're currently making. In other words, if you try to add some stuff to your cart and hit Checkout, there should be a place to put that code in to reduce your overall cost, but these certificates no longer can just be added to your account for credit toward future purchases.
Tyler

That’s not true - I was able to add mine as store credit.

Wei Ji,

The spaces are important- I got your error from inputting just the 16 characters, but once I did it as 4 blocks of 4, it worked

Silver Crusade RPG Superstar 2014 Top 16

Huh, I was misinformed then. Thanks for the insight, Enlight! :)

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

We now have gift certificates and vouchers.

Gift certificates should function as they always have. You should be able to redeem them during the order process or via your My Account > My Gift Certificates . When redeemed it becomes store credit on your account. If you don't use all of your gift certificate amount, the balance stays on your account.

Vouchers are what the Organized Play Foundation uses for folks who are GMing games and stuff. Vouchers can only be added during check out (although I believe we're looking at adding a feature to apply them to pending orders). If the amount of the voucher(s) is more than the order total, the overage is lost.

Lantern Lodge Customer Service & Community Manager

Wei Ji, If you are still having trouble redeeming the code, can you send it in an email to customer service and we can try to get it redeemed on your account from our admin side?


Pathfinder Starfinder Roleplaying Game Subscriber

*pokes in after work* I'll give it one more shot then send the info along if it doesn't work! Thank you for the focus and diligence on this!

Update: Nope, didn't work, on any of the suggestions, sending along email.

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