Possible Shipping issues

Customer Service

Pathfinder Adventure Path, Companion, Lost Omens Subscriber

So I've been a subscriber for some time, and over the last few months, I've noticed that my multiple items have been split into multiple shipments. In the past, all of my items for a given month have been shipped together, yet the last few months have seen each item shipped separately. In my experience in shipping from the US to Australia, it tends to be cheaper to send a single parcel, rather than 3 small ones. Can you please tell me what the shipping cost would have been if all three items had been shipped as a single package? I understand that it's too late to change it now, but I'm interested for future reference.

Paizo Employee Customer Service Representative

Hello Totus Gnarus,

Whether it is cheapest to ship the items in a single package is dependent on the shipping method. It is my understanding that for quite some time it was cheapest to ship items in one package by Mail Innovations International, and this was typically the cheapest method most international customers received. With some recent changes to the Standard Postal Shipping method, this method, which ships each item in its own package as the cheapest option, comes out cheaper than methods that ship all the items in one package.

For your orders, it looks as though the typical price difference between the Standard Postal method going in 3 packages, and the Mail Innovations method going in one package is about $3. So shipping in one package is about $3 more expensive. It is not so much that shipping the items in multiple packages is cheaper, but shipping them via Standard Postal in 3 packages is cheaper than the methods that can ship them in 1 package. I understand that this can sometimes increase customs charges, so if you would prefer 1 package, I would recommend changing your preferred shipping method to Mail Innovations International for the slightly increased shipping price to ensure that the items ship in one package.

Please let me know if you have any further questions or concerns. Thank you!

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