Multiple charges

Customer Service

Hello, I tried purchasing part 1 to the carrion crown adventure path minutes ago. I have 4 different holds on my checking account and nothing displayed in my order history. Please help me correct this!

Thank you.

Paizo Employee Customer Service Representative

Hello Tony,

The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.

Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.

If you require any assistance in updating your payment method, please let us know. Thank you!

Community / Forums / Paizo / Customer Service / Multiple charges All Messageboards

Want to post a reply? Sign in.