Order 7847115

Customer Service

Starfinder Superscriber

I sidecarted an order that had a $10 off certificate applied. It was moved to this order, but the $10 discount doesn't seem to have come with it.

Paizo Employee Customer Service Representative

Hello Arc Riley,

The $10 convention vouchers, once redeemed, are tied to the order number they are redeemed on permanently. They cannot move to any other order and cannot be moved to sidecarts. This means that these vouchers cannot apply to subscription orders.

We can work around this limitation in a limited fashion from our end. I did this by moving all of your generated subscription order back into the order number that was tied to your card when the voucher was redeemed. You should soon receive a new confirmation email under a different order number that now contains your subscription items. This, currently, cannot be done from your end, so applying a voucher to an item shipping with subscriptions has to be done this way. I'm sorry for the inconvenience. You order should now be set up how you intended!

Please let us know if you have any questions or concerns. Thank you!

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