Missing sidecart


Customer Service

The Exchange

Paizo Superscriber; Pathfinder Deluxe Comics Subscriber; Pathfinder Tales Subscriber; Starfinder Charter Superscriber

I tried to have a few of the items in my sidecart shipped to me immediately, but when I realized it was an all-or-nothing deal, I put them back into the "ship with next subscription" option. Only now, my sidecart seems to have disappeared. This is rather unfortunate, since I had a few pre-order items in there, including some of the 2nd Ed stuff. Any chance on getting my sidecart back?

The Exchange

Paizo Superscriber; Pathfinder Deluxe Comics Subscriber; Pathfinder Tales Subscriber; Starfinder Charter Superscriber

Nevermind, got it taken care of. Apparently, rather than returning them to the sidecart, it added them to my cart instead. So once I went through the order process again, they were back in the sidecart. I just hope I didn't lose my place in line for a couple of them.

Paizo Employee Customer Service Representative

Hello Void_Eagle,

You haven't lost your spot or anything for your preordered items. They will still be in the same shipping queue in the same manner as before.

As to getting some of those items moving, if you specify which ones you were trying to split out to ship now, I can help you accomplish this. The process on your end is an all or nothing deal for the sidecart, but we have a bit more room for finesse on our end.

Please let me know if you'd like to do this, or if you have any other questions or concerns. Thank you!

The Exchange

Paizo Superscriber; Pathfinder Deluxe Comics Subscriber; Pathfinder Tales Subscriber; Starfinder Charter Superscriber

Since it looks like I'm going to get most of my current subscription stuff at PaizoCon, and it doesn't look like I'm going to be able to pick up my sidecart items there... I'd like to get the 5 Rise of the Runelords ACG expansions (numbers 2-6) sent to me now, if possible. Thanks. :)

Paizo Employee Customer Service Representative

Hello Void_Eagle,

I have moved all the decks out of your sidecart and into an order. You will be receiving an email confirmation. It will be on its way soon.

The Exchange

Paizo Superscriber; Pathfinder Deluxe Comics Subscriber; Pathfinder Tales Subscriber; Starfinder Charter Superscriber

Thank you! :)

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