Just got ready to ship email from Paizo Order #4535788 Shipment


Customer Service


Pathfinder Battles Case Subscriber

I'm real confused by this. I just got a ready to email for iconic heroes #7. Do NOT send me this again please, I long since bought this from you, two years ago lol.

Paizo Employee Customer Service Representative

Hello Lorian,

It looks like this was part of an order placed in July of 2017. The other items had been moved out to another order. I don't know why that item wasn't or why it didn't try to ship until now.

The warehouse had scanned it out so it was technically shipped and you had been charged for it. It was still in the building though as the mail pickup hasn't happened yet. So I was able to grab it and have issued you a refund. You should be able to see it as soon as your bank processes it.


Pathfinder Battles Case Subscriber

Weird, but thank you for your assistance :)


Pathfinder Battles Case Subscriber

Looks like the order was only partially refunded. The shipping needs to be refunded too.

Paizo Employee Customer Service Representative

Hello Lorian,

You are correct, the shipping costs were overlooked. I have refunded this amount and you should see it process through your bank in a day or two. Thank you!

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