Order 7697725

Customer Service

Hello, order 7697725 shipped on 3/12 via USPS with an estimated 2 to 5 day travel time. Today is business day #7 and I haven't seen it. There is no tracking information available so I can't figure out what happened. I'm not sure how long to wait it out, is there any shipping information available on your side?

Thanks in advance!

Customer Service Representative

Hello Maestro,

I'm sorry to hear that your package is behind schedule. Packages do get lost sometimes, and we do not have any additional info on the package than you do. I have set up a replacement for the order in your sidecart. In the meantime, remember that you still have access to the digital versions of these products. If the order turns up late, as they occasionally do, please let us know!

Thank you very much. I do have access to the PDF, which is great! I can't wait to get my hands on the Starfinder fumble deck, but there's something funny about that not showing up where it was supposed to be.

I will let you know if it happens to turn up. I'm going to change my preferred shipping address for subsequent orders, so hopefully that won't cause a hiccup in your processes at all.

Thanks again!

Hello Customer Service Team, my order arrived today! Please remove my replacement items from my sidecart so I don't get charged S&H twice, and thank you so much for working with me on this! I've moved my shipping address to my home address going forward so this won't happen again.

Customer Service Representative

Hello Maestro,

Thank you for letting us know it arrived! I'm glad it found its way to you. I have removed the unnecessary replacements from your sidecart. If you need anything further, please let us know.

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