Order #7745810


Customer Service


Yeah work has been really slow...I will buy a gift card for the amount of the order and redeem it on Friday. If you could wait till than to run the order and use store credit ghat would be great.

Hopefully next month my finances will become more stable...

Thank you.

Paizo Employee Customer Service Representative

Hello Selene Spires,

I have suspended the order until this Friday and made a note to return to it to apply store credit on that date. Thank you for working with us on this. We are happy to help and I'm sorry for the inconvenience of having to manage your subscription so closely.

If there is anything further we can help with, please let us know. Thank you!


I think I got doubled charged for this order...I think it came off of my store credit as planned and you charged my credit card...the shipping email I got seems to indicate this and I have A lot less in my bank account than I should.

Can somebody check this? Money has been really tight lately and I need that money back in my account.


Bumping due to importance of needing this handled ASAP....


?

Paizo Employee Customer Service Representative

Hello Selene Spires,

I took a look at the order and it does appear that when the order generated to ship, it authorized the card as it believes it should. It unfortunately does this step regardless of payment method. However, when it shipped, it appropriately charged the store credit. Banks often represent authorizations as a hold on funds for the purchase.

These holds naturally expire after a few days, but I have issued an Authorization Reversal Request in order to expedite the release of this hold for you. It should disappear as soon as your bank tends to it.

I'm sorry for any stress this caused. It is an unfortunate quirk of the system's processes that determinedly authorize payment methods prior to shipping, even when store credit is applied. We will keep a closer on on this in the future for you.

If you have any questions or concerns, please let us know. Thank you!


Thank you so much. I figured it was something like that it as i said worse timing ever

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