Can't finalize a purchase


Customer Service


So I tried to make a purchase last night but the total was slightly more than what my prepaid card had allotted after currency conversion so I removed one of the books from the cart but now it just won't let me make the purchase.

Paizo Employee Customer Service Representative

Hello Lady-J,

It appears that the cards multiple attempts have led most to "General Decline or the card. No information provided by issuing bank" which indicates that it is actually the card's issuer that is blocking the purchase at this point.

This likely happened after several "insufficient funds" declines after an authorization was placed on the funds for the card. The repeated attempts likely through a flag for the banking institution. You may have to get in contact with the issuer of the prepaid card and assure them that the multiple attempts that have been attempted on the card are not fraudulent, and get the card cleared to be processed. Unfortunately for this type of decline, there is nothing we can do on our end to force it through. The card issuer will need ot allow the transaction.


Alright so got an entirely new card still not letting me continue with the purchase.

Paizo Employee Customer Service Representative

Hello Lady-J,

I took a look, and the reason is once again that the card was declined. The reason we were provided was "General decline of the card. No other information provided by issuing bank." Looking up the specific transaction provided me with the information that there was a problem confirming the card through the debit processor. Your bank, or card issuer, may have more information on the specifics of the decline between the bank and the card processor.

I'm sorry its giving you such a hard time, and I wish this was an error I could have more impact in resolving. These particular errors however are purposefully vague from the bank or card issuer, and usually cannot be resolved through our system if the error is occurring between the card processor and bank.


Finally got it to work and no worries the info you gave me at least helped me figure out what was going on with it.

Paizo Employee Customer Service Representative

Hello Lady-J,

I'm so happy to hear that! I'm glad it was resolved for you. Enjoy the content!

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