My pathfinder AP subscription never shipped for September for issue #134. It is listed on my subscriptions as 'transaction declined' probably because I moved in September and didn't update my address until October.
Can I get this issue through my subscription still? Sorry it took so long to notice, but I was busy with the move and fixing up the house and all.
Hello Eric,
I'm sorry to see that this volume got hung up for you! I have moved this volume into your sidecart. This will allow it to ship with your next subscription order in February. You will receive the book as part of your subscription still, so the discount and PDF you are used to will still be there.
If you would like to ship out the book right away, we can do that too. Thank you for letting us know when you noticed this volume was missing. Thank you!
There may have been a problem with issue #133 as well probably related to this same problem I had with #134 that was fixed last year. When I look at the issue in the store, it says 'In Your Downloads', but when I look through my digital content I am missing that issue. Also, I just organized all of my print materials, and #133 is the only adventure path book I am missing of all the AP books. I don't mind buying it again if need be, but if you can look into the missing digital content I would appreciate it.
Hi Eric!
So sorry about that! We've got that order for #153 set up for you to ship, and you should be receiving an email shortly.
Actually, I’m missing #133 not #153. When I check #133 in the store it says “in your downloads” but when I check my digital content it is not there. I also don’t have #133 on my shelf so I think it was never shipped to me.
Hi Eric!
Apologies, I had noticed that #153 hadn't shipped yet, but I've gone back and set up a replacement order for #133. I've also adjusted the settings with your digital content, and you should now be able to access the #133 PDF. If you are unable to, let us know, and we'll get that replacement out as soon as we can.
Thank you Virginia.