Issue Placing Order


Customer Service

Grand Lodge

Hello,

I am trying to place an order that is in my cart. I am hoping to get shipped with this months subscription but it seems stuck and won't allow the order to be placed. I want it to use my store credit. I am hoping someone can give it a nudge and get it placed for me.

Thanks in advance,

Rob

Paizo Employee Customer Service Representative

Hello Olmac,

Unfortunately I could not add the item in your cart before your subscription order had already shipped. Due to the difficulty you experienced with your cart, I have submitted the item you wished ot add with free shipping and applied your store credit. This should balance out the shipping you would have saved had these items been able to ship together.

Bear in mind for the future, that once your subscription order has been generated for the month, submitting any further orders to "ship with subscriptions" will put it in the sidecart to ship with the next months' subscription order. If you would like to add an item to a currently pending subscription order, Customer Service will have to do this for you.

If you have any further questions or concerns, please let us know. Thank you!

Grand Lodge

Sam Phelan wrote:

Hello Olmac,

Unfortunately I could not add the item in your cart before your subscription order had already shipped. Due to the difficulty you experienced with your cart, I have submitted the item you wished ot add with free shipping and applied your store credit. This should balance out the shipping you would have saved had these items been able to ship together.

Bear in mind for the future, that once your subscription order has been generated for the month, submitting any further orders to "ship with subscriptions" will put it in the sidecart to ship with the next months' subscription order. If you would like to add an item to a currently pending subscription order, Customer Service will have to do this for you.

If you have any further questions or concerns, please let us know. Thank you!

Thank you Sam, that was awesome.

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