Order 7633665


Customer Service


Pathfinder Adventure Path Subscriber

Subtotal (7 items) $127.18
Shipping & Handling $27.81
Shipping & Handling Discount - $10.00
Order Total $144.99
Store Credit to Apply $70.21

Payments
Sunday $68.39 Payment authorization
Expires Sun, Dec 30, 2018 QIWI CARD
Visa **** **** 9480

Today Transaction declined $76.59
The payment method you have entered has been declined for insufficient funds. Contact your bank or card issuer for further information.

Why it wants 76.59 if it already authorized 68.39 also promo code hollyday19 seem to be applyed but not calculated second time

Customer Service Representative

Hello Valeor,

The system, for some reason, is having trouble using the original authorization to complete the order. In order to fix this, I have put in an authorization reversal request for the original authorization. This should tell your bank to free up the hold on those funds and we will reauthorize and ship all in one go once they do. This should clear up the problems we are experiencing with the insufficient funds message.

The reason that the price seemed to increase was that the Holiday code became invalid. The code can only be used on one order per account. It appears that the code was added onto an unsubmitted order at some point (this could have been an error of the system as well, or caused by any add on you have in your browser which automatically adds coupon codes). Now that I have removed the duplicate instances of the code, it has applied correctly again, reducing the price back to the original authorization amount.

Once that authorization has been cleared by your bank, we will get the order processed, thank you!

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