Order 4940224


Customer Service


Ordered 10/04, still pending. Most of my prior orders and subscription seem to get held up for some reason.

Customer Service Representative

Hello a2fan,

If the order was placed on October 4th, we are still within the order's 1-7 business day processing time before shipping. There is still one or two more business days before this order has reached the 7th business day. Everything on the order looks fine, so it's likely just waiting its turn to go out and will do so soon.

I do not currently see any other orders held up on your account. I do see that your subscription item for this month shipped recently! Bear in mind that we allow 2 weeks after subscription order generation to ship out all of the subscription orders!

Please let me know if you have any questions or concerns, or if there is anything I missed. Thank you!

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