Hi,
with the latest mail about my order #7496379 arriving today, I noticed something odd. It seems that several orders in a row were either never sent or lost. I did not keep copies of the shipping notification on several, or I did not recieve any. As I had a busy summer, I only noticed now.
Apparently, I recieved order #4769585, as I found those books in the usual spot I store new arrivals.
Order #5013406 I can´t find so far, despite the shipping notice from May (!).
Order #5163399 was a no-show so far, not even a shipping notice. The same goes for #5385245, although this one might still be on its way.
So, it seems that three orders are either lost or held up.
Could you look into those orders and see if they have been held up for some reason? I will search around my apartment to see if I put them in some unusual place, but this happens rarely if ever.
The same thing happened to me. Check your downloads page, if it's like mine, you'll see that the missing items don't appear there either.
I'm sure the Paizo folks will get this solved. Especially if there are several of us affected.
Thanks for the idea of looking at the digital content. The content from the order #5013406 is there. I consider this order lost in transit now.
The later orders, #5163399 and #5385245, do not appear on my downloads page. So, I have to assume that they did not ship at all.
Hold it, I probably found the reason: it might be that my credit card expired, and so the orders could not be processed. I´ll have to check that.
EDIT: apparently, Order #5163399 and #7496379 were pending due to an expired credit card. Strangely, order #5385245 did not appear as pending. Even more strangely, I did not find Return of the Runelords #2 listed in any of my orders. #1 is listend, and #3 is listed. I did not let my AP sub lapse in the meantime, until this is an effect of the credit card expiration. So, still several unresolved issues:
- order #5013406 probably lost in transit
- order #5385245 missing from the pending shipment list
- Return of the Runelords #2 missing from the orders
Orders #5163399 and #7496379 should be cleared now.
Hello Stebehil,
I believe I have put together a comprehensive solution to the myriad of problems plaguing your orders. I have just sent you a confirmation email for order 5163399. This order now contains quite a lot of items.
You should see replacements for the missing items in the 5013406 order.
I located the subscription items which were missing from your account. They ended up in an odd unsubmitted order. I have moved them into this order to ship with everything else.
I have combined the two pending orders into one. Combining should save you on shipping costs.
I have ensured that the payment method on the order is your default and has been accepted.
As soon as I have confirmation from you, I can get these items out the door for you. This will hopefully resolve your subscription issues going forward.
If you have any questions or concerns, please let me know. Thank you!
I just recieved the E-Mail confirming the updated content of my orders, including the lost shipment and the missing Return of the Runelords #2 from these orders. Thanks for sorting that out so quickly.
Once again, the paizo customer service does provide outstanding service. From day one, I never experienced anything but great service whenever there was a problem (and there had been some over the years, but none were caused by paizo). Keep it up!
Hello Sam,
I missed your post, as we posted nearly at the same time. I just recieved the shipping notification for what will be a MASSIVE package (10 books and 4 comics), and wanted to thank you for sorting it all out so perfectly.
Wow. That has to be a new record. I just recieved mail from the customs office, enclosed was a shipment notice dating from 10/16/2018, and apparently, ir already is here! Less than two weeks? I am quite astonished. Now, that huge package might cost me quite some customs fee...
Hello Stebehil,
I'm glad to hear the package arrived quicker than you expected! Hopefully those customs fees don't get you too bad.