Hey there, could someone tell me why my last order (#4613972) is still pending with a hold on my account, when I now have order #7499967 pending as well? Am I going to be charged twice for shipping? Is the fact that I ordered dice holding up my books? What's going on?
EDIT: Apologies for the tone. Not angry; just slightly miffed and rather confused.
|Sam Phelan Customer Service Representative|
Hello El Ronza,
I have combined these orders into a singular order and I will ensure that it ships promptly. It appears a common bug was affecting this order and preventing the order from shipping. This should be fixed now that I have manually pushed the order through. Keep an eye out for your shipping confirmation email soon. Thank you!