I did not realize my payment method was expired and we have been so focused on the AP we are playing right now I did not realize I missed a couple months of shipments.
My question is, if I reset up my subscription will it kick in for the AP's that I missed, or will it only send the current and upcoming APs. I don't really want to re subscribe just to receive a AP half way through the Current AP.
Is there a way to give my current card billing info and have it send 133 (which I missed) in addition to 134 (which probably was already sent to subscribers) or would I have to pay full price for 133 and its pdf version?
I want to know what would happen if I give my current billing card before I supply it. Would hate to only get 134 and not 133, or worse, not have it kick in till 135
|Sam Phelan Customer Service Representative|
It is no problem to get you the APs that you'd been missing. It appears that the only ones that have been held up are Adventure Path volumes 133 and 134. 135 will generate as normal for you next month. I have combined these into the same order and applied what appears to be the newest payment method on the account.
I have sent you a confirmation email for this order, please give it a look over and let me know if the correct payment method has been applied I will make this your default for subscriptions for the future. Thank you!
|Katina Davis Customer Service Representative|
Thanks for the response! It looks like your order was sent out earlier today, so you should have received an email about it. In the meantime, I've removed the old card from your payment methods, so you should just see the new one on there now. Feel free to take a look at your account to make sure that everything looks correct.
If there are any further questions or concerns that you may have in the meantime, please don't hesitate to let me know.