Subscription payment screw up.


Customer Service


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

I did not realize my payment method was expired and we have been so focused on the AP we are playing right now I did not realize I missed a couple months of shipments.

My question is, if I reset up my subscription will it kick in for the AP's that I missed, or will it only send the current and upcoming APs. I don't really want to re subscribe just to receive a AP half way through the Current AP.

Is there a way to give my current card billing info and have it send 133 (which I missed) in addition to 134 (which probably was already sent to subscribers) or would I have to pay full price for 133 and its pdf version?

I want to know what would happen if I give my current billing card before I supply it. Would hate to only get 134 and not 133, or worse, not have it kick in till 135


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

They're closed for the weekend, but generally yes they will send everything you've missed while you had card issues, pdfs and all, since you're still technically a subscriber. :-)


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Thank you. I will update it now and hopefully they can fix it all on the next work day. I was just worried since the only pending items are for AP 135 and 133,134 are just missing.

Paizo Employee Customer Service Representative

Hello Alenvire,

It is no problem to get you the APs that you'd been missing. It appears that the only ones that have been held up are Adventure Path volumes 133 and 134. 135 will generate as normal for you next month. I have combined these into the same order and applied what appears to be the newest payment method on the account.

I have sent you a confirmation email for this order, please give it a look over and let me know if the correct payment method has been applied I will make this your default for subscriptions for the future. Thank you!


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Thank you! Checking the payment right now.

And yes, that looks to be the correct Debit card! Thank you for your time.

Would you also delete the old card data? the one with the expired expiration? it wont let me manually do it.

Paizo Employee Customer Service Representative

Hello Alenvire,

Thanks for the response! It looks like your order was sent out earlier today, so you should have received an email about it. In the meantime, I've removed the old card from your payment methods, so you should just see the new one on there now. Feel free to take a look at your account to make sure that everything looks correct.

If there are any further questions or concerns that you may have in the meantime, please don't hesitate to let me know.

Thanks!
-Katina

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