October 2018 New Releases & Subscription Shipping Thread


Customer Service

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Paizo Employee Franchise Manager

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Hi all,

Sorry I couldn't get all the figures previewed in time for the orders to spawn. That's something I'll work with the CS and web teams to coordinate better for future sets. The timeline I was working under was always one of getting everything previewed by the street date, which we're still on track for.

As for the setlist, Jeff's post is accurate save for one change that occurred late in the production process and wasn't reflected on internal documents. The ankou had to be cut from the set after it was too late to replace it with something else. So the set list as posted is correct if you remove that figure from it. We are working with WizKids to get the figure added to a future set, as a lot of work has already gone into sculpting and setting paint masters for it.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

So one less large in the set? How will that effect distribution? I’m assuming the Anjou was rare so does that mean 1 more uncommon in its place or a repeated rare large?

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

Good morning paizo CS folks,
I got my shipping notice earlier but do not seem to have the digital download of the AP in my assets yet. Am I just being impatient or is there a backlog on this or an error?
Regards
Jason

Silver Crusade

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Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Is it looking like you'll be able to finish shipping by the end of the day? I haven't gotten a shipping notification.

Paizo Employee Customer Service Representative

Hello Cat-thulhu,

I just took a look at your digital assets and gave them a nudge. All signs on my end indicate that you should have the new AP available to download. Give it another look and let me know if this is still not appearing for you.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Redelia wrote:
Is it looking like you'll be able to finish shipping by the end of the day? I haven't gotten a shipping notification.

Same here. I assume that you didn't finish shipping today as expected?


Just curious, are there issues with It Came From Hollow Mountain getting out to game stores / into Canada? The game stores in Vancouver Canada don't have it yet, and usually they'd have it by now. Also, amazon.ca just suggested that I ask for a refund with my preorder through them, because they don't yet have an estimate of when the book will be in stock.

Thanks in advance!

Paizo Employee Customer Service Representative

Hello Redelia and David Knott,

I am currently giving your orders a nudge and they should go out soon. I'll check in with where the warehouse as my understanding is we should be mostly done. Thank you for your patience!

Liberty's Edge

Pathfinder Adventure Path Subscriber

Good afternoon,

Looks like my October subscription order didn't generate as I am not showing any pending orders. If you can take a look at this it would be greatly appreciated.

Thank you,
Jonathan

Paizo Employee Customer Service Representative

Hello dracomancer,

I have generated your October subscription item and we will get it shipped out promptly. I have made a note to watch your subscriptions to ensure they generate automatically going forward. Thank you!

To anyone else who has not yet received shipping confirmation for their October subscription items, please email Customer Service at Customer.Service@paizo.com, call us at (425) 250-0800 or create a new thread in this forum so that we can help resolve this issue for you. Any remaining October orders may be stuck at this point.

When you do so, it will be helpful to ensure that your payment method and shipping address are up to date. Thank you!


Pathfinder Adventure Path Subscriber

Hey there,

I haven't had my Adventure Path subscription order for October generated. Your help in getting the Runeplague to infict my table, would be much appreciated!

Paizo Employee Customer Service Representative

Hi Generic GM,

Thanks for letting us know! I've taken a look, and it seems that you were able to work with one of my coworkers to get this resolved. Your Runeplague in order #7536389 was shipped out yesterday. Just let me know if there are any further questions or concerns that we may assist you with.

Thanks!
-Katina


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Do you know when you'll start with next month's subscriptions.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Never mind, i found it!

Thanks for all your help!

Paizo Employee Customer Service & Community Manager

Pigraven wrote:

But how will this work for us? Will both Huge Elementals be available to us as counting as one Incentive piece? Or will we have to pick and choose which one we want to count and then pay full Pathfinder Battles Subscriber price for the other? Will you be able to ship both incentives together, or will you be splitting them up into two distinct shipments, on top of the Kingmaker and any other subscriptions we have? Has the cost of the two incentives--in conjunction with each other--gone up?

I'm certain this is pertinent information that many of your Pathfinder Battles subscribers would like to know. Maybe you've included this information elsewhere and I completely missed it. The only thing I can recall is being told we--as Battles subscribers--would have a chance to purchase both Elementals as part of our incentive deal. I believe the details were still being worked out at that time. But that was in a Pathfinder Battles Preview, and it's been several months. And again, the Order Spawning Date is in 10 days.

I just wanted to follow up on this although I know its a very delayed response. We had initially hoped to offer the two incentives as separate items allowing for the ability to choose one or both, but unfortunately our Miniatures subscription code was not able to accomodate that. The two incentives are listed under one product code WZK73136-CI and we do not have an option to only purchase one of them with a case at this time. This means the two elementals will ship together.

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