Unable to open PDF

[sanwah68]

I am a VA and have received the ACG scenario 5.1, Threads Unraveled in my downloads. However, when I try to open it it comes up as an unsupported file type. One of my fellow VAs has also tried to open it and gets the same message.

[Scott Romanowski]

Hi sanwah68,
This is confirmed.

I don't play the ACG so I hadn't tried to download it before. I tried to download it and found that the file size is only 151 bytes. From the digital assests download screen:
"Pathfinder Society Adventure Card Guild #5–1—Threads Unravel
151 bytes
Ready! Click again to download."

It is a valid .zip file, and it includes one file, a PDF, but the PDF's size is 0 bytes:

Directory of C:\Users\Scott\Downloads\PathfinderSocietyAdventureCardGuild51ThreadsUnrave lPDF\*

8/07/2018 9:44 0 PZOACGS0501E.pdf
0 bytes in 1 file and 0 dirs

C:...dGuild51ThreadsUnravelPDF>

Customer service:
I think there is a problem with the PDF file being used to create the download. Either it really is 0 bytes, in which case it needs to be replaced with the correct file, or perhaps the script involved is pointing to the wrong filename and/or directory, which could give a size of 0 when it tries to create the personalized copy. These are just guesses though; I don't know your process. But well-written code should be logging error messages somewhere.

[Sam Phelan]

Hello sanwah68,

Thank you for making us aware of this issue. I have moved this thread to website feedback, where the people with the skills to address this issue can see it. I will point it out to them as well. Thank you!

Edit: Thank you, Scott for the clear details. I'm sure that will help!

[Whitney Chatterjee]

Hey there ! This issue should now be resolved and PZOACGS0501E should download properly for you. You may have to click the "Problems downloading this file? Click here." link to force the page to reprocess the download. We apologize for the inconvenience this may have caused.

[sanwah68]

Thanks Whitney for the quick response.