Order 5299414

Customer Service


same problem as a couple week back with this topic ( http://paizo.com/threads/rzs2v8f8?Order-4902789-card-keeps-getting-declined ) weird thing is I made an order the same day and it got processed with no problem, do I have to expect a hiccup every time a subscription order gets (partially) processed?

thanks for the great work you do!

Customer Service Representative

Hello SINner505,

There are no issues with this order. It is just waiting for its turn in the shipping queue. With subscription orders we usually allow up to 2 weeks to get them all shipped out.

It looks like you updated the payment method a few hours ago, so I have gone ahead and authorized the updated payment method. It authorized successfully.

oh great thanks! i got the card declined a couple of times and was getting worried :D cheers!


Order 5293284

Hey there,
I was just wondering if this order and subscription are good to go? Also when (speculatively) when it might go out? I also had a great deal of trouble changing my payment information. I hope that my previous order is now cancelled? Thanks for the help. PLease respond here or my email.

Customer Service Representative

Hello Winchester,

I don't see any issue with your order. We just started shipping the subscription orders today. We usually allow up to 2 weeks to get them all shipped out. Your order can ship anytime in that 2 week window.

I saw a pending preorder as well as the subscription order. I went ahead and cancelled that. If you were trying to get a second copy please let me know and I can reinstate it.

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