Order 5300968 Card declined

Customer Service

Pathfinder Starfinder Roleplaying Game Subscriber

I have attempted to update my card and keep getting card declined. So I even put in my girlfriends card but it keeps giving same card declined when selecting it. I saw another member having the same issue. Is there a reason for this and a way to fix it to get my order placed??

Same problem here with the Pathfinder Playtest

Pathfinder Starfinder Roleplaying Game Subscriber

I called and was told the card was nevery attempted to be used so no decline message should of been received. Customer service ran my card in few seconds and got the approval of payment. Now to just wait for it to ship.

Pathfinder Starfinder Roleplaying Game Subscriber

The armory has yet to ship. I have noticed that it hasn't yet for others either. Can you please let me know if there is an issue with payment or anything preventing shipment on my end? If not what is the likelihood of shipping occurring tom Friday the 27th? Please let me know.

Customer Service Representative

Hello Elecguru,

It appears we may have spoken on the phone earlier today, but for completeness sake, I'll give the information on where we are with subs below:

I’ve looked into your order and everything seems to be fine. We are still in the process of shipping subscription orders for this month. Since we have a lot of subscription orders to send out each month, we generally allow a two week window to get all of them processed and sent out.

We do not have control over where your order falls in the shipping queue, so it may be sent out early on in the estimate or later on. Seems like you may be a little later in the queue this month. Keep an eye out for the shipping confirmation email in the next couple of business days. Thank you!

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