Order 4902789 - card keeps getting declined


Customer Service


Hi!
it's been almost a month wince i have this order pending (mind you, i'm not in a hurry) and I'm 100% positive the card works (I use it regularly and have had no problem in the past month) but here I keep getting the "your card was declined" error, since new modules are approaching I really wouldn't want to start piling up, any idea on how to resolve this? (as stated before, I tried several purchases with the same card on different places and it all went smooth)

Customer Service Representative

Hi SINner505,

It looks like there was some kind of hiccup in the system and the order wasn't fully submitted, so it wasn't able to finish processing.

I have moved it to a new order and it looks like things are good now. I'll send you a new order confirmation email and we'll get this on the way soon as we can.

Thanks!
~Sharaya


just recieved order confirmation, thank you!

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