I'm having some problems with this order (Order 5140118).
I had originally selected for it to be picked up at Paizocon 2018. However, when I tried to pick it up, I was told there was no order waiting for me other than a single issue of the pathfinder comic, which wasn't even there at the store. I didn't think anything of it at the time, I figured the order would just ship out to me.
Now when I look at the order it tells me it was picked up and that I was charged for it (I confirmed on my bank statement).
I never received the order by shipment. I never picked it up. And strangely, there are no PDFs on my account for these items either due to the subscription.
Could you look into this please?
In addition, I haven't seen any spawning for my June subscription as of yet.
Hello Onathrin,
I'm sorry about the mix-up in picking up your subscription items at PaizoCon. I can see that you were indeed charged, but it seems you have not received the items. Therefore, I have ensured that the PDFs are granted to your account and I will ship physical replacements of the books to the address listed as default for your subscriptions.
You will receive a confirmation email providing you the details of this order. If you have any questions or concerns, please let me know. Thank you!
Thanks, Sam.
Though I do still have a question about my ongoing subscription orders.
On the "My Subscriptions" page, I'm seeing this:
https://imgur.com/ZlDKI18
I'm a little concerned about the phrase "There are no upcoming products for this subscription on the product schedule." considering the number of subscriptions I have.
Could you look into this?
Hello Onathrin,
The My Subscriptions page seems to be experiencing a display error. From my view, your subscriptions appear to be fine, despite the strange display message. If this display does not change as your next subscription items are generated, we can take a further look into any potential issues with your subscriptions.