New debit card registered


Customer Service

Scarab Sages

I've replaced the old details of a former debit card, and added a new one, but can't seem to delete the old one, or move my stalled order to be opposite the new card details.

Is that something that's done automatically?

Customer Service Representative

Hello Snorter,

I see the same payment method that has been used for a long while on your subscriptions. I also see one other card on your account, so I have switched the payment method to the other one I see. You should be able to see it as the payment method on your My Subscriptions page now. If it looks incorrect please let me know.

Scarab Sages

Thanks for that.

I think the things in my sidecart may be from a subscription order whose payment failed.
I'll try to move these across.

Customer Service Representative

Hello Snorter,

I still see them in your sidecart. Let me know if you need me to move them out to an order for you. They should get grabbed by the June subscription order when we run the auth if we leave them in your sidecart.

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