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Looks like the Card issue I received today was because my bank dropped my middle initials from my card and it now caused an issue with your system?
I've added the Card minus my middle initials but need to change the payment method on these 3 pending orders as far as I can tell, as they have red text about needing a valid payment method. Unfortunately it does not appear to be something we have access to from the customer side.
Thank You,
Brendan
Customer Service Representative
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Hello Brendan,
Thanks for letting us know! We were having some issues with our card processor earlier, which may have been part of the problem. I've looked into the orders you provided, and one of them (#4899470) was already able to process, so that should be on the way to you.
I have updated the other two orders with the new card, so those should be all set. Just let me know if you have any other questions, and I'll be happy to help out.
Thanks!
-Katina