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Last Thursday (May 10), I emailed customer service about refunding my PaizoCon ticket as directed here: http://paizo.com/paizocon/faq#v5748eaic9w73
I have yet to hear from anyone indicating that you have received my request and will process it.
Hello Kwiqsilver,
We have received your email. The inbox is a bit backed up and we are working to get all the emails responded to in the order they were received. You can see updated to where we are here.