|I am Gumby|
My order is 1 month overdue. Yes, I see the problems you were/are having. And yet, you never communicated with your customers.
All I see is, "something happened, and we will get to it when we gwt to it."
What you should have done is: as soon as you knew the orders were not going out, send an email to the customers letting them know.
Instead, I have to search and contact you.
Please fix your procedures.