My order is 1 month overdue. Yes, I see the problems you were/are having. And yet, you never communicated with your customers.
All I see is, "something happened, and we will get to it when we gwt to it."
What you should have done is: as soon as you knew the orders were not going out, send an email to the customers letting them know.
Instead, I have to search and contact you.
Please fix your procedures.
Paul Stolar
Order 4901903
Hello Paul,
Your order is part of the shipping issues we are working on. It is currently on a pick list.