Hi, I'm writing becuase I have sent emails, and so far, no answer. This is concerning my order 4627020 that was supossed to take maximum 40 days, but now it's been more than 60 days. How should we proceed?
GameMastery Critical Hit Deck
GameMastery Critical Fumble Deck
Can you do something about this? This was sent to Mexico, not the other side of the world and it has never taken so long
Thanks in advance
|Diego Valdez Customer Service Representative
|Katina Davis Customer Service Representative
Thanks for letting us know! There can sometimes be delays at customs, so it's possible that the shipment is still on the way. However, I've got a replacement order set up to be sent out to you as soon as possible. If the first order does arrive, just let us know and we should be able to cancel the second one before it goes out.
Please don't hesitate to ask if there are any further questions or concerns that we can help out with in the meantime.
Thanks, and have a great weekend!