Order 4775684

Customer Service

RPG Superstar 2015 Top 8

Hi there,

Order 4775684 has supposedly not only shipped, but also reached the post office in my city on March 27. It still has not arrived. I have my packages shipped to my office, and our office building's post office has not seen it yet. I did receive a different order from around the same time about a week ago.

Is there anything you can do on your end to check its status?

If I never get it, is there any recourse I can take?

Your assistance is appreciated. Thanks.

Paizo Employee Customer Service Representative

Hi DeathQuaker,

Thanks for letting us know! While we do sometimes see delays with orders sent via Mail Innovations, I think this one it a bit out of that wiggle room and should have arrived by now. Sorry for the inconvenience!

I've set up replacements for that order in your pending subscription order #4895684, and I'll be sending you an updated confirmation email in just a moment. Feel free to look it over to verify that everything is correct. I'll be happy to help out with any further questions or concerns that you may have in the meantime.

Thanks, and have a great weekend!

RPG Superstar 2015 Top 8

Wow! That's great, thanks very much, for both the prompt response and for being willing to replace the order. Thanks and enjoy your weekend too!

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