Unable to change payment method


Customer Service

Shadow Lodge

Pathfinder Lost Omens, Maps, Rulebook Subscriber

I am unable to change my payment method. Going to Account Settings and clicking on "Manage my Payment Methods" takes me to a page where I was successfully able to add a new payment method, but was unable to change the default payment method to use the new card. I was also unable to delete an old (expired) card - clicking on the "Delete payment method" button had no effect.

I now have another order shown as "Pending". I do not want this order to be charged to the older credit card - I would like the new credit card to be used for this order (and all future orders).

I have been trying to get this problem solved for over a week now.

I sent email to customer service, reporting this problem, a week ago.
I have called the customer service number (and left voice mail), but have never managed to speak to a live person. After listening to the phone ringing for a while I get the regular recorded message. Pressing "0" (or just waiting) gets "I'll transfer you now", followed by absolutely nothing - not even the sound of a phone ringing. Eventually I get the (slightly different) recorded message about customer service being busy.

Paizo Employee Customer Service Representative

Hi John,

Thank you for letting us know about this! I apologize for the delay, but our Customer Service inbox is a bit backlogged at the moment. We appreciate your patience!

I've updated your payment methods as requested in your email, and you should see those changes reflected on your account now. Please feel free to look over your account and your updated confirmation email to verify that the correct changes have been made. If there are any further question or concerns that you may have in the meantime, please don't hesitate to ask.

Thanks, and have a great weekend!
-Katina


Hi,

Having the same issue with my current pending order: I'm able to add a new payment method, but unable to change the old one. I'd like the new one to apply to all my future transactions. Can you help me ?

Customer Service Representative

Hello MatzStatz,

We have had some recent issues with payment methods. Your most recent payment method indicates that your card may have been affected by this technical issue. Could you please enter the card on your account once more ot ensure that we have accurate payment information?

If you have any difficulties or would prefer assistance in entering the card information, please give us a call at (425) 250-0800. Once we have the card information reentered I will be sure to get your order moving and shipped out to you promptly. Thank you!

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