shipping charges


Customer Service


Trying to order the Mummy's Mask collection. $45 shipping (for a total of $105) seems excessive, unless you're shipping it by gilded palanquin.


Also, if you add the 7 individual boxes that make up the collection to your cart instead, the total for shipping is only $23, even though you're getting the exact same thing.

Customer Service Representative

Hello Josef,

The shipping method you have selected is $28.55, not $45. You could ship them by standard post and priority mail, but due to the weight and that they are not considered bound printed material they would have to go in several different packages. The shipping rates are correct. The items in your cart come to about 12 pounds, which can be expensive to ship.


Something definitely changed - I looked it at several times yesterday and today, and it always showed as $45. It's now listed as $18.55. Not sure what changed, but thank you!

Customer Service Representative

Hello MorkXII,

I don't see the bundle in your cart so I can't see what may be going on with it.

Customer Service Representative

Hmm, I didn't do anything to it. I am pinging the tech team so they can take a look.


I’m having a similar issue with mummy’s mask... except ups is showing up as 63.54 :(

Silver Crusade

Grzegski wrote:
I’m having a similar issue with mummy’s mask... except ups is showing up as 63.54 :(

Same problem here, and same price on the shipping actually.

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hi Grzegski and Phylotus,

Thanks for letting us know! This seems like a similar issue, and I'm having our tech team take a look at things. Hopefully we'll have more info to update you soon. Just let me know if there are any further questions or concerns that I can help out with in the meantime.

Thanks!
-Katina


Pathfinder Adventure Path Subscriber

Same issue here; I'm being told the lowest shipping rate is more than the $59.99 for the bundle.


I had this same issue. It looks like there are two promos that come with the bundle, and for some reason, shipping was being listed 3 times coming out to ~$60. Once I checked out, I am only actually being charged ~$20 for the shipping.

Customer Service Representative

Hello everyone,

The tech team is aware of the issue and has made the shipping issues their top priority. I don't have an estimate to give you for when they may have it resolved, but they are currently working on it.

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