Order 4784734


Customer Service


This morning I placed an order for four digital downloads. After completing the order, I checked my digital content and found that only two of the items had been added to my library. The following content had not been added to my digital content:

Starfinder Society Roleplaying Guild Scenario #1-10: The Half-Alive Streets

Starfinder Society Roleplaying Guild Scenario #1-11: In Pursuit of the Scoured Past

Rechecking the order confirmation, I saw the following message: “Two digital purchases were added to your account when this order was submitted. This order contains two digital purchases that are not currently available.” This struck me as odd because the all of the items had been showing as available in the store. I’ve checked a few times during the day, and the missing scenarios are still missing. Any help would be appreciated.

Customer Service Representative

I'm not sure what went wrong, but those PDFs did not fully submit as part of the order. I have resubmitted them as order 4800171 and they should be on your account now.


The scenarios still aren’t showing up in My Downloads. I tried accessing them through Downloads tab on the individual product pages as well without success. The tab says Downloads (1), but there isn’t any link when I click the tab.

Paizo Employee Customer Service Representative

Hi Eric,

Thank you for letting us know! I've tried giving the PDFs a poke, are you able to see them on your end now?

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