Hey, my Order #4557741 is missing, I never received the package.
Pathfinder Adventure Path #124: City in the Deep (Ruins of Azlant 4 of 6)
Customer Service Representative
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Hi shadowkras,
Thanks for letting us know about this! I'm sorry to hear that your shipment never arrived. It looks like your March subscription order has already sent out, so I'll set up a replacement for this order in your sidecart to go with the next one. Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks!
-Katina
Hey, Katina. Sorry to bother you again.
I couldn't help to notice that I was charged the shipping cost again (for about 8 usd).
This caused me a small issue with the total order going over 50 usd (which im trying to avoid due to taxing issues in my country), so if possible add a note on my profile to not ship replacements in the same package if it already contains two other books (which happens bimonthly).
To give you a little background insight: Its not unheard of that international shipments are bound to have issues, but here in Brazil we have a legalized cartel that will incorrectly tax packages that shouldn't be, namely our standard shipping company, Correios, and the company responsible for reviewing imports and exports, Receita Federal.
Two years ago I had to cancel my paizo subscription because of this, every other month I had to petition for my packages to be revised, as books should not be taxed in my country (as per our Constitution), which delayed the packages by up to three months and caused me headaches by printing receipts, sending e-mails back and forth with people who does not know what "books" or "a federal constitution" means. Long story short, Im only subscribing as long as I no longer have those issues, so I try to keep my packages as low as possible and buy the remaining pathfinder books off other sellers. Amazon will send me books by DHL for instance, which avoids all this headache, but I lose the pdf's (can't win everytime).
Im not blaming you guys for anything, but next time, if possible, try to send replacements when the package will only contain my adventure path subscription so it doesn't get too costly. I will try to remember this and mention again when I request a replacement too.
Thanks in advance.
Hello Shadowkras,
Thank you for letting us know. You should not be charged shipping for replacements. I took a look at the order and it looks like the system calculated it incorrectly. I have issued a refund for the difference of $6.83 to your original payment method. You should be able to see it as soon as your bank processes it.