Misfiled email--humble bundle deleted


Customer Service

Silver Crusade

Sharaya, via email, wrote:

Hi Mark,

I’m so sorry for the delay in following up on this! It looks like this got misfiled in the inbox and I just stumbled across it.

Thanks for explaining that. That being a Humble Bundle complicates things a bit. I’m not finding a paizo.com account attached to this email address. Please confirm the email address attached to your account, and I’ll look into this.

I may not be able to get to it before I leave for vacation, but these Humble Bundle items are still on pre-order (waiting for on info for when they will be finished still) so I should certainly be able to get it figured out before those start shipping out. Thanks!

I sent you a couple replies. I think they got misfiled again. Mainly, stating that the email attached to this account is my other email.

Paizo Employee Customer Service Representative

Hi Mark,

Thanks for letting us know! Your replies didn't get misfiled, I see them in our inbox. We've been a bit backlogged in our inbox recently, so I apologize for the delay in getting to them.

It does look like there was some confusion with your Humble Bundle, which resulted from an error on the part of our system. I've reinstated the bundle into a new order, #4736800, for which I'll send you a confirmation email in just a moment. Just let me know if you'd like to put it into the sidecart, and I can do that from my end to make sure it does not encounter any more problems.

I've also looked into your Starfinder Adventure Path order, and it seems that it has processed for shipment, so you should be all set.

Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be glad to see what I can do to help out.

Thanks!
Katina

Silver Crusade

Katina Davis wrote:

Hi Mark,

Thanks for letting us know! Your replies didn't get misfiled, I see them in our inbox. We've been a bit backlogged in our inbox recently, so I apologize for the delay in getting to them.

It does look like there was some confusion with your Humble Bundle, which resulted from an error on the part of our system. I've reinstated the bundle into a new order, #4736800, for which I'll send you a confirmation email in just a moment. Just let me know if you'd like to put it into the sidecart, and I can do that from my end to make sure it does not encounter any more problems.

I've also looked into your Starfinder Adventure Path order, and it seems that it has processed for shipment, so you should be all set.

Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be glad to see what I can do to help out.

Thanks!
Katina

Thank you!

I don't know whether to put it in the sidecart or ship it now...I would probably go with sidecart if that's cheaper than shipping it in 2 smaller shipments. Also, sorry for the delay in my reply this time. I just got off work.

Paizo Employee Customer Service Representative

Hello Mark,

It depends on what else is shipping the month it is released. If it can go in the same package as the other items the shipping will likely be cheaper than if you shipped it by itself. If it will still have to go in its own package, the shipping will be the same as if it had shipped in its own order.

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