Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #126: Beyond the Veiled Past (Ruins of Azlant 6 of 6)
•Pathfinder Campaign Setting: Ruins of Azlant Poster Map Folio
•Pathfinder Player Companion: Disciple’s Doctrine
•Pathfinder Maps: Flip-Mat: Bigger Bridge & Dungeons Multi-Pack (edit: Bigger Bridge is a Feb. release)
•Pathfinder Maps: Map Pack: —
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: Occult Adventures Character Deck 1
Starfinder Products
•Starfinder Adventure Path: —
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Urban Sprawl
•Non-subscription Paizo Products•
•Pathfinder Roleplaying Game: Bestiary 3 (PFRPG) Pocket Edition
•Pathfinder Roleplaying Game: Advanced Class Guide (OGL) Pocket Edition
•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: Legends: —
•Non-subscription Product by other Publishers•
•Miniatures: Pathfinder Battles: Iconic Heroes Set #8
•Authorization (Order Spawning) Date: Thursday, January 11th
•Begin Shipping Estimate: Tuesday, January 16th
•End Shipping Estimate: Friday, January 26th
•Street Date for Paizo Products: Wednesday, January 31st
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
So, what's the word on the last set of iconic minis?
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Customer Service Representative
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Update: Iconic Heroes Set #8 should be ready to go with this month's subscription shipments! If you've got them in your sidecart BEFORE we generate your subscription shipment, then it should be included automatically.
Please remember that any items that are submitted AFTER the subscription order has been generated will not be automatically included in your shipment. You'll either way to select the shipping option to combine with your pending subscription order, or contact Customer Service before the order is processed for shipment.
•Authorization (Order Spawning) Date: Thursday, January 11th
•Begin Shipping Estimate: Tuesday, January 16th
•End Shipping Estimate: Friday, January 26th
•Street Date for Paizo Products: Wednesday, January 31st
*in best Tarkin voice*
You may fire when ready
Confirmation looks good!
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The order generation cannon should be done firing!
If you haven't gotten order confirmation email for this month, and are expecting one, please let us know (preferably in a thread or send us an email). Thanks!
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It looks good. Smooth and accurate.
Obviously the gremlins were lying down on the job this month! ;)
I am ready now.
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It's taken awhile to get there because I'm the only CS person in the office today, but I have given the warehouse the go ahead to start shipping subscription orders.
They may not be able to start until tomorrow morning, but we'll see how things go!
I got an authorisation last week when the order spawned and began pending, then this morning I got a second charge which looks like what happens when the order ships. However, it's still pending and I didn't get a shipping email.
Is there anything amiss? Or has it just reauthorised or something since the first one lapsed?
(I've got a bunch of preorders and "ships in 16+ days" items this month, so I'm worried something has gone screwy).
I got an authorisation last week when the order spawned and began pending, then this morning I got a second charge which looks like what happens when the order ships. However, it's still pending and I didn't get a shipping email.
Is there anything amiss? Or has it just reauthorised or something since the first one lapsed?
(I've got a bunch of preorders and "ships in 16+ days" items this month, so I'm worried something has gone screwy).
Hi Steve,
Oddly enough, I'm not seeing an authorization on our side from when the order was generated on the 11th. There is an authorization from yesterday, which happened when the warehouse generated the packing list for it (which means everything should be fine and you should see a shipping confirmation email sometime in the near future, once the warehouse gets to it in the current pile).
Thanks, Sharaya. Maybe I placed another order or something last week and got confused.
One of these months, I’ll stop fretting.
Cheers
Steve
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Hello Kalindlara,
Yes, your order should still ship within the shipping window for the month.
Is this the right place for paranoid subscribers to ask about how the shipping run went and whether it’s finished? :o
I too am concerned
My order shows as shipped, but I never got a shipment email. If you haven't gotten a shipment email, you might check your orders to see if yours shows as complete (or see if you can download your PDFs if you're a subscriber).
Thanks, Joana. Sadly, I have neither email nor download. :(
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The last (non-subscription sidecart) package of mine only went out today, so I guess they're still going with this month's subscriber shipping.
My order hasn't shipped yet
The warehouse said they were done on Friday (sorry we missed posting that).
I'll starting going through and checking on those of you that are concerned.
Is this the right place for paranoid subscribers to ask about how the shipping run went and whether it’s finished? :o
Sadly, it looks like your order is having trouble with some of the coins. I've moved those back to your sidecart and will give the order a poke. Sorry!
I too am concerned
This one appears to have had some trouble "resetting" after an item got cancelled, so the goblins in the system appear to be confused. Also giving this one a poke. Sorry!
My order shows as shipped, but I never got a shipment email. If you haven't gotten a shipment email, you might check your orders to see if yours shows as complete (or see if you can download your PDFs if you're a subscriber).
It looks like the system tried to send you a shipping confirmation email on Monday the 22nd. That said, the mail server was being wonky for part of last week, so I'm sorry if that didn't make it all the way to you.
Is this the right place for paranoid subscribers to ask about how the shipping run went and whether it’s finished? :oSadly, it looks like your order is having trouble with some of the coins. I've moved those back to your sidecart and will give the order a poke. Sorry!
No worries, Sharaya. I figured there’d be some anomalous item messing things up - this month is a whole bunch of weird odds and sods.
Thanks for chasing it up.
