I placed an order on Saturday (12/23) for a list of goods including two new subscriptions. Because I had the 'ship with subscriptions' button checked, rather than send it now with the subscription items available now, it put all the items in a side cart for shipping later in January with the next item in one of the subscriptions.
That generated order 4628939.
When I noticed the shipping date today (12/24), I tried going into my account and viewing the sidecart and clicking the 'ship as soon as possible' button. But when that came up, it tried adding the Pact Worlds book to the Shopping Cart and said it wouldn't ship until March. I tried clicking the 'save for later' button on that one item, but it wouldn't do anything. To get the order to go through, I clicked the Remove button.
That appears to have gotten the order to go through, and generated a new order 4617238.
But now, when I go to My Subscriptions page, the Pact Worlds book that should still be there for shipping in March is no longer listed. I had no intention of cancelling that, I just wanted this order shipped now (well, whenever you guys open/get to it next week).
I think I may be able to fix this myself, by going to the Pact Worlds book and re-ordering it (or re-ordering the Starfinder Roleplaying Game subscription), but I'm afraid that may get me two books when I only want/need one. If I look at the book or the subscription option in the store it says I already ordered it. What I wanted was for the 7 items I ordered Saturday to be shipped asap, but future subscriptions orders to be shipped monthly together.
Any help would be appreciated.
Hi pithica42,
Thanks for letting us know. I've rescued the Pact Worlds book from order limbo and moved it back to your sidecart to ship with your March order.
Order 4617238 should ship as soon as we get more of the Sunrise Maiden miniature in from a supplier.
If you have any more questions, please let us know.
Thanks!
~Sharaya
Thank you for the help. I can see it in my sidecart.
Oh, Just in case. Does it being in my sidecart rather than being listed as a subscription affect whether or not I'll get the "free" PDF copy when it ships?
It's a subscription item that happens to be waiting in your sidecart to ship along with the subscription order that it can. As a subscription item, it will still come with the free PDF
Thanks!
~Sharaya
Cool. Thank you again.