Hi Dear Paizo, I'm a loyal customer who had bought all products from Starfinder a nd a good collection of Pathfinder. Prefer to support you buyong the physical book. So I preordered my Starfinder Core Rulebook from Amazon, and the first one that arrived came all damaged from the corners, the modl and with the packaged was badly handled. Well, I received a replacement in September... now, this replacement has many issues. First most of the final pages are missprinted, wrinkled and in bad shape... and now thye binding is fallign apart! they say they can't send a replacement since the order was placed more than 90 days ago. It was a preorder yes, but the replacement came 2 months ago, and I haven't read fast my book to realize all these problems soon enough. With the earthquake we suffered in my city in September and the problems after it I had no time to read my book with my mind in peace.. Please Paizo, I read about the binding problems in the forums and how you been taking care of loyal customers! Help me with this, I need a replacemt :( the book is not cheap, and is not fair Amazon sent a damaged product and now they don't want to take care of this... I do not know what else to do!
> I really hope you can help me with this!
> Thanks in advance
|Diego Valdez Customer Service Representative
I'm sorry to hear you got a damaged book! I should be able to get a replacement sent out to you. I see 2 addresses on your account so I am not sure which to send it to. Please send an email to firstname.lastname@example.org with the address you want it sent to along with some pictures of the damaged book that I can pass along.
Please keep in mind that we are working through a very large backlog of emails so it may take some time to hear back from us.