Sidecart items showing unavailable


Customer Service

The Exchange Owner - D20 Hobbies

I've got 4 items in sidecard, and it looks like they don't get shipped on orders as they go out.

If these were not available, can we get them removed?
If available, why are they not shipping with orders?

Did I pay for these already or would that have happened during shipment?

Customer Service Representative

Hello James,

We are still waiting for all of the items to get to us from the suppliers. For 2 of the items we have some copies but are waiting for more. We have 9 of the 10 Hollywood Card Game but only 1 of the Christmas Story game. It is unlikely we will be able to get more of either. Did you want what we have on those or should I cancel all of them? One item is just waiting to get to us from a supplier (it has a 6-18 business day availability on its product page). For the last item it doesn't look like we will be able to get more, so I have cancelled it.

The Exchange Owner - D20 Hobbies

What you have is fine on those two items.
Thx

They will retain the price it had when it was sidecarted?

Customer Service Representative

Hello James,

Yes, they will have the same prices.

I just realized I told you that backward. I said we have 9 of the 10 you ordered, but that is not correct. I meant to say we are waiting of 9 of the 10, so we only have the 1.

I have reduced the quantities to match what we have and moved the items into your order. Because one of the items on your order had already shipped I had to move everything else to a new order so the system wouldn't be confused. I have refunded the difference to your store credit and applied it to the new order. You will be receiving an email confirmation.

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