I'm not sure if my order went through?


Customer Service

Scarab Sages

I subscribed to the Starfinder Subscription to get the Alien Archive pdf and book, but I'm not sure if it went through? I got the subscription so I could get the pdf before my game on Saturday, and subscribers have gotten the pdf already, so I'm not sure what I have to do to get the pdf? Sorry, I'm pretty confused so any help would be appreciated. Thanks.

Customer Service Representative

Hello Redpandamage,

Your successfully placed your order. It is just waiting for its turn in the shipping queue. We are still shipping out this months subscription orders and expect to have them all shipped out by the end of the day tomorrow. The PDF is granted to your account when your order is processed for shipping. When you get the shipping email is when your card is charged and when the PDF will be available for download on your My Downloads page.

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