Problem with Payment Method


Customer Service


There's something going on with this site's ability to remember my payment method. I've got the PFAP subscription at the moment, and every month I'm getting a message that says:

"We are eager to ship your products, but we need your help. We do not have a payment method on file for this order. Please take a moment to add a payment method to this order at your . . . ."

Apparently, my payment method is declined every month, yet the payment method that I put in every month when I get this method is the exact same payment method as what the system continues to decline. I don't understand why it's doing this! I tell it to save it, and it does . . . the payment method is still there as I write this, but it seems to be declining that and forcing me to put it in over and over again.

Help? Please?

It's not a problem that's insurmountable, as I can put the stuff in every month if necessary, but it's kind of annoying, if you get me.

Paizo Employee Customer Service Representative

Hi Sub-Creator,

It looks like the payment method was on file but it was not set as the default for your subscriptions, so our system wasn't sure what to try. I've now set your payment method as the default, so you should not have that problem going forward. Once our warehouse attempts to ship the order, it should be able to charge the card just fine.

Please let me know if there are any further questions or concerns that I can assist you with in the meantime.

Thanks!
Katina


Will do! Thanks!

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