My Limited Edition Core Rulebook arrived August 11th, and I noticed the spine damage right away. I've sent 3 emails to customer service (the first August 12th with photos of the faulty binding), and have received no acknowledgement whatsoever.
Seems that posting in this forum gets quick responses, so hopefully someone can check into this.
Thanks.
Customer Service Representative
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Hi Cytoloopy,
Thanks for letting us know! We're a bit backed up on our emails right now, so it looks like we just had not gotten to you yet. I apologize for the delay! I'll go ahead and respond to your email now, so you can look for that response in just a bit.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out.
Thanks!
-Katina
Just want to point out that my basic Core Rulebook is also damaged and I have now sent a second email with photos. I feel like a bit of a dullard for not noticing until this week's launch of the Edmonton Starfinder Society, as for my reading the rules I had only ever opened the Limited Edition. But I brought both to the first game so players could reference it as needed, and a player immediately pointed out the damage. It looks in perfect condition while closed, but once open, the damage is obvious.
Thanks!
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Customer Service Representative
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Hi Michael,
Thanks for letting us know! I'm sorry to hear that your standard Core Rulebook was having issues as well. I've found your pictures in our inbox, so I'll be sure to pass those on. In the meantime, I'll go ahead and get a replacement set up to be sent out with your next subscription shipment.
Just let me know if there's anything else I can help out with in the meantime, and I'll be happy to do so.
Thanks!
-Katina
Katina,
Once again thanks so much. Great game, great customer service!
Kudos!